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Google IT Support Professional Certificate

Train for Skills in Information Technology and IT Support

Information technology (IT) is now essential to the function of nearly every organization. As the use of these systems continues to grow and evolve, the demand for people skilled in supporting it keeps increasing. The Google IT Support Professional Certificate program is a comprehensive online training program designed to equip you with the knowledge and skills to pursue a successful IT career. Developed by Google in collaboration with IT experts, the program offers a dynamic learning experience that prepares you for entry-level IT roles while also providing a solid foundation for further education and specialization.

In less than six months, you’ll learn IT skills to help respond to information technology events in this Google-designed program. As you progress through this self-paced program, you’ll gain a valuable set of skills for understanding and supporting IT, including troubleshooting, customer support, system administration, Python, and more.

The certificate registration fee is $149, with an eight-unit program focused on the below learning outcomes. Or you can see if you qualify to attend free in our scholarship program by Dr. Hawk and InfoTech, those who qualify will only pay a $15 application fee.

Google IT Support Professional Certificate Learning Outcomes

  • Technical Support Fundamentals
  • The Bits and Bytes of Computer Networking
  • Project Planning: Putting it All Together
  • Operating Systems and You: Becoming a Power User
  • Systems Administration and IT Support Infrastructure Services
  • IT Security: Defense Against the Digital Dark Arts

New Skills in a Short Time

In just six months with ten hours of study per week, the Google IT Support Professional Certificate program provides you with the skills and tools needed to handle the high-demands of information technology – even if you lack prior experience. This asynchronous, fully online program is self-paced, with coursework that instructs you in how to:

  • Recognize common IT issues and customer service best practices
  • Analyze network performance issues and optimize network configurations
  • Evaluate the security and performance of operating systems while recommending enhancements
  • Perform routine system maintenance tasks such as backups, updates, and user management
  • Implement security measures such as access control, encryption, and intrusion detection
Dr. Troy Hawk, Ph.D.
Dr. Troy Hawk, Ph.D.
Research Scientist
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